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Southeast Federal Credit Union

Do-Not-Call Policy

Purpose:

Southeast Federal Credit Union uses the telephone as an important way to stay in contact with our members and our potential members in the community.  A good relationship with the community is a necessary ingredient of our success.  In keeping with the state and federal laws, it is the policy of this credit union that we will not make sales-related telephone calls to any person who has indicated a desire not to receive such calls.

Procedure:

If you prefer not to receive sales calls from Southeast Federal Credit Union, you can ask us to place your number on our credit union “Do Not Call” list.  In compliance with federal and state laws, we will document your requests immediately.  Please allow up to 30 days for your telephone number to be removed from any sales programs that are currently underway. 

·        Your request can be in writing or by phone, and must include, at a minimum, your telephone number.

·        If you have multiple telephone numbers, tell us all numbers that you want to be included.

·        You will remain on our “Do Not Call” list for five years, unless you ask to be removed.

·        If your telephone number ever changes, you must give us your new information for your “do not call” status to remain in effect.

Being on the Southeast Federal Credit Union “Do Not Call” list means that you will not receive any sales calls by anyone representing Southeast Federal Credit Union.  We may still contact you, however, for non-solicitation purposes.  This would include things like surveys, collections and other service-related matters. 

All employees that engage in outbound telephone solicitation are trained in this policy and are made aware of these procedures before they are allowed to place calls to consumers.  Management reviews the policy with these employees on a regular basis.  The methods and procedures in this “Do Not Call” policy are reviewed by Southeast Federal Credit Union on a periodic basis.  If a consumer requests a copy of this policy, we will send a copy via U.S. mail or electronic mail.  The “Do Not Call” policy is also posted on the Southeast Federal Credit Union website and in each branch office.