TELEPHONE SCAM

Cardholders are receiving computer-generated calls claiming to be from their financial institution.  The calls claim their accounts have been frozen and then direct the cardholder to call a toll-free number to leave their debit card information in order to reactivate any cards.  The toll-free number includes a recorded message that asks the member to key their account number, card expiration date and PIN.

 

Cardholder awareness is the key in combating fraud.  Should you receive any questionable calls, please make sure you do not provide your personal information.

In addition:

 

·         Make sure you initiate the contact and the institution verifies your identity with questions only you would know.

·         To verify whether a call is legitimate, call your credit union or visit its website, using phone numbers or internet addresses from your credit union statement or account documentation.  Do not call back a number provided over the phone or click on a link in an email.

·         Most communications will include something that will concern or excite the victim.

·         If you have been the victim of a scam, file a complaint at your local law enforcement.

·         Notify your financial institution.

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FRAUD ALERT***FRAUD ALERT***FRAUD ALERT

Southeast Federal Credit Union is experiencing fraudulent calls and emails in the Kentucky area where there are no branches associated with our credit union and also in South Carolina where we do have credit unions branches associated with our credit union.

 

The fraud scam is an automated system calling the Kentucky area residents stating, "This is a call from Southeast Financial Credit Union, and your Visa debit card is being terminated or suspended due to fraudulent transactions."  The system will ask you to choose option one to continue or reset your Visa debit card. 

Please do not press any keys upon request.  PLEASE DO NOT ENTER YOUR ACCOUNT NUMBER. It may release your account information. 

Once again, do not use any options with this fraudulent call.

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CAUTION!!!!!!

******BEWARE OF PHISHING ATTEMPT****** 

We have recently been notified that fraudulent e-mails are being received that mimic the Southeast Federal Credit Union online banking site. 

 

Another fraudulent e-mail states, “We are ready to tell you that we have attained high level security and we are keeping up with the times. You have to confirm your personal information in order to receive weekly updates and reports from our security service. Take note of the message because if you don’t follow all the instructions we can’t guarantee the security of your account. In order to register pass-through authentication and you will get all news weekly. Just follow the link https://paylinks.cunet.org and enter necessary information."

 

If you receive this e-mail DO NOT click on the link in the message.  Instead, you should delete the message.

 

There are also e-mails being received that appear to be sent from the cardholder’s financial institution.  The e-mail instructs the recipient to complete a survey to receive $50.00.

 

We hope for understanding and make our apologies for inconveniences.

 

Please beware, and remember that SoutheastFederal Credit Union will never contact you via e-mail requesting personal information regarding your accounts.

 

In addition, we will never request that you complete a survey online.